Feedback and Complaints

You can offer feedback or file a complaint about our organisation or a program by phone, mail, in person or via the form below. Upon receipt, your input undergoes internal review for resolution. For concerns of serious misconduct—corruption, illegality, etc.—or if standard reporting poses identification or reprisal risks, our whistleblower policy offers an alternative avenue.

To report a child protection concern related to ASHM Health (including ASHM projects), please fill out the form on the Child Protection Policy page. A response will be provided within 7 days.

Please take a moment to complete our feedback form to help us improve your experience with our website or our organisation. Your input will be carefully reviewed and considered by the relevant team.

If you are not satisfied with the response and believe our organisation has breached the ACFID Code of Conduct, you can lodge a complaint with the ACFID Code of Conduct Committee by sending an email to [email protected]. Information about how to make a complaint can be found at the ACFID Complaints page.

Thank you for your contribution to our continuous improvement.

Assistance in providing feedback

If you require accessibility or language assistance in making a complaint or providing feedback, please contact us.